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Troubleshooting

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Service status

Find out if there are any known issues with your services.

B1 number and password

To connect to the Internet, you need to have your Bell Internet user ID (b1) & access password. The b1 number starts with 'b1' and is followed by four letters and two numbers, like b1xxxx##.

Forgot your Bell Internet user ID (b1) or access password?

Find out how to retrieve or change them now.

Software support downloads

IMPORTANT: Microsoft's newest operating system has just been released. Learn how to set up the Bell Internet service with Windows 7

High Speed: installing, reinstalling & troubleshooting

PC Care

Internet Portable + Rural

Dial-up: installing, reinstalling & troubleshooting

Traveling across Canada with Bell Internet (“roaming”)

Sharing your Internet access with other computers (“home networking”)

Browser online guide

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