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Alcatel Speed Touch USB

Before you start…


Make sure your starter kit contains the following items:

  • Alcatel Speedtouch USB modem (with built-in USB cable with Pigtail)
  • RJ-11 telephone cable (used to connect the modem to the wall jack)

Connecting your modem


USB Pigtail
  1. Plug one end of the RJ-11 telephone cable into an unfiltered telephone wall jack (enabled for Sympatico High Speed Internet services)
  2. Plug the other end of the RJ-11 telephone cable into the phone jack built into the Pigtail (the bulge in the USB cable).
  3. Plug the USB cable attached the chassis of the modem into your computer's USB port.
USB Plugin

Powering up your modem


USB Lights

The modem gets its power directly from your computer. When your computer is off, the modem is off as well. When your computer powers up the modem, you should see a few lights blinking. How can you tell you’re connected to the Internet? Simply by looking at the lights…

  • Power on – Left light is green
  • Active USB connection to computer – Left light is green
  • Active DSL connection to Sympatico network - Right light is green

Restarting your modem


If you experience any surfing or e-mailing problems, try restarting your modem.

To restart your modem, unplug your modem from your computer for 30 seconds, then plug it back in.

If you have a home networking router that connects your computers to each other, turn it off after your modem powers down. Wait until your modem has restarted before you turn your router back on.

Even if you’re not having any problems with your Internet connection, you should still follow the steps above. Restart your modem (and your router, if you have one) at least once a month (for maintenance purposes).

For more information…


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