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Change my Internet access password

Confirm Identity

If you have forgotten your Internet access password, you can create a new one. To start, provide the following information so that we can identify you. When done, click Continue.

All information is required.

The Bell Internet user ID starts with b1, followed by 4 letters and then by 2 numbers (b1xxxx##). Click the "chat" button on the middle left of this page to chat with a representative.



Provide the last name of the account holder.



Please provide your service phone number or your contact (day or evening, including area code) phone numbers we would have on file.


Billing information

If you receive a Bell One Bill every month, please provide your 9-digit account number.